Job Description

Routing Dispatcher Location Kansas City, MO :

Routing Dispatcher - Join the Transportation Revolution with zTrip!

zTrip is transforming the transportation industry - and we want you to be part of it. We're looking for a reliable and experienced Routing Dispatcher to join our team and help keep our operations running smoothly and efficiently.

What We Offer as a Routing Dispatcher:

• Health, Dental, Vision, and Life Insurance
• Paid Time Off & Holiday Pay
• 401(k) with Company Match
• Flexible Schedules (Part-Time & Full-Time Options)
• On-the-Job Training and Career Development Opportunities

Available Shifts:

• Part-Time (16 hrs/week) - 8-hour shifts on Saturday and Sunday
• Full-Time (32 hrs/week) - 6-hour shifts, 5 days/week (days may vary)
• Full-Time (40 hrs/week) - 8-hour shifts, 5 days/week (days may vary)
• Our dispatch center operates 24/7/365. Scheduling is based on business needs.

Key Responsibilities of a Routing Dispatcher:

• Dispatch and schedule transportation services for zTrip programs and clients
• Serve as routing specialist for on-demand service
• Monitor trips and routes, making real-time adjustments to ensure on-time performance
• Confirm driver availability and coordinate with clients and internal teams
• Respond to transportation incidents and update schedules accordingly
• Answer incoming communications (calls, texts, emails, chat groups, radio) promptly and professionally
• Handle passenger and client inquiries with courtesy and professionalism
• Maintain accurate logs and service records
• Collaborate with Road Supervisors and department managers
• Perform other duties as needed

Qualifications of a Routing Dispatcher:

• High school diploma or equivalent
• Minimum 2 years of experience in a dispatch or call center environment
• Strong multitasking and decision-making skills
• Proficient with Microsoft Office (especially Excel), scheduling and CRM tools
• Familiarity with call center software, map/navigation tools, and internet browsers
• Excellent customer service skills
• Previous experience in roles such as dispatcher, customer service rep, rental clerk, or similar is a plus
• Willingness to learn through hands-on training and team collaboration

Ready to Make a Move?

If you're ready to bring your dispatch experience to a company that values innovation, reliability, and teamwork — apply now to join the zTrip team as a Routing Dispatcher !

Job Tags

Holiday work, Full time, Part time, Flexible hours, Shift work, Weekend work, Sunday, Saturday,

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