Job Description

PC Technician, Columbus, OH, US

PC Technician

Responsibilities

The scope of this request is for a PC Support Technician, with primary responsibilities of technical IT call center support taking calls, answering emails and ticket resolution. The position may also provide desktop support, imaging and customer service. The position will:

• Perform basic workstation troubleshooting and maintenance by collection of information to respond and or resolve routine tier 1 and tier 2 level problems.
• Troubleshoot Windows 10/11 OS.
• Troubleshoot peripheral devices, including printers, scanners, and mobile devices.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Provide basic diagnosis, analysis and resolution of issues.
• Extra consideration will be given to candidates with the ability to independently image and or reimage equipment in preparation for deployment.

Required Skillset

• Candidates with at least 2 years of verifiable experience working on a technical call center, including hands-on knowledge with computer hardware, software, and networks.
• Candidates with key work experience and attributes, including:
• Excellent written and oral communication skills.
• Strong problem-solving and diagnostic skills.
• Attention to detail.
• Ability to provide customer service to clients over the phone and in-person.
• Ability to work well with staff in a group setting when needed.

Job Tags

Work experience placement,

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