Job Description

If you like a fast-paced work environment and consider yourself a people-person, we would love to speak with you! This is a great opportunity with great pay and benefits.

The Opportunity

Our Dispatchers enable our field technicians to do what they do best – take care of our customers. Dispatchers serve as intermediaries between technicians and customers, often relaying messages from one to the other. This role is responsible for dispatching technicians to customers' homes, updating our customers on scheduling changes, and ensuring that urgent customer needs are handled efficiently. 

Our tight-knit team is more than just top-notch home services - at Fix-It 24/7, we provide every team member with the autonomy to do their job and build a lasting career.

Schedule : In-office, 5 days per week. Weekend availability preferred

• Saturday: 7am - 4 pm 
  
• Sunday: 9 am - 6 pm
  
• Weekdays: 10 am - 7 pm 
  
• Schedule and Days can be flexible - For the right candidate we want to make it work
  

Compensation & Benefits

• Our Dispatchers earned between $52,000-$85,000 in 2024.
• $25-$27 per hour plus monthly bonus of up to $1,500 
• Overtime options
• Health (with an option for 100% company-paid premiums), dental, vision, and life insurance
• 401(k) with company match
• 40 hours PTO + 48 hours Sick Time Off
• 6 Paid Holidays + 1 Floating Holiday in your birthday month

Dispatcher Responsibilities

• Dispatch technicians to meet customer needs
• Work alongside managers to coordinate jobs across multiple technicians
• Update customers on timing changes and rescheduling as needed
• Answer and schedule incoming service calls
• Ensure timecards are completed correctly throughout each day for technicians
• Coordinate with other Dispatchers to schedule crossover appointments

Preferred Qualifications

• Home service (HVAC, Plumbing, Electrical) dispatching experience STROGLY preferred
• History of demonstrating attention to detail
• Strong phone contact handling and active listening skills
• Willing to show up with a great attitude every day
• Friendly and welcoming phone presence
• Service Titan experience

Dispatcher Requirements

• High school diploma or equivalent
  
• Able to reliably commute to our office
• Willing to undergo background and drug tests in accordance with state and federal law

Location : 16360 Table Mountain Pkwy, Golden CO 80403

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