Our McAllen office has immediate openings Call Center Representatives in a primarily inbound call center environment.
Essential Duties:
• Receiving inbound calls and/or make outbound calls to taxpayers to collect delinquent property taxes.
• Must be able to utilize headset and computer terminal and navigate through multiple computer systems to input and retrieve information.
• Position requires ability to work in a very structured environment with a diverse workforce.
• Meeting daily, weekly and monthly production objectives.
• Must be able to adapt to dynamic, quickly changing telecommunications environment.
• Accountable for call quality, attendance, and adherence to work schedule results
Preferred Experience
• Previous office experience required, 1-2 years Call Center Experience preferred
• High School diploma or equivalent required.
•Must be bilingual.
•Proficient typing required.
Preferred Skills:
• Decision-making skills - Call Center professionals must be able to work independently and make decisions that balance the interests of the firm and the customer and make decisions that are cost effective.
• Creative problem solving skills - Every call is different, responding to these challenges demands quick and creative solutions.
• Ability to effectively deal with difficult people - Customers can be difficult and you need to be able to respond to difficult behavior with diplomacy and tact.
• Little need for control - People who have a great need for control or rigid structure might find call center work challenging, call center work is unpredictable, chaotic and in a constant state of flux.
• Tolerance for stress - Candidates must demonstrate a healthy response to stressful situations and an ability to maintain control in the midst of chaos.
About the Firm
Perdue Brandon Fielder Collins and Mott LLP (PBFCM) has been in business since 1970. We represent more than 2‚000 governmental entities in Texas - school districts‚ cities‚ counties‚ hospital districts‚ appraisal districts and special districts. We have grown steadily every year. We currently have 15 offices across Texas‚ with over 60 attorneys and more than 400 employees. Founded on the principles of honesty and ethical conduct‚ our success is due to our refusal to deviate from these core values.
...make the best specialized footwear on the market. Period. We offer the industry's most... ...is our top priority. THE ROLE The Search Engine Optimization (SEO) Specialist will have... ...SEO Specialist reports to the Marketing Manager and will report on-site to our Lexington...
...strong drive for continuous improvement. Job Description We are seeking a detail-oriented and motivated Events Assistant to support the planning, coordination, and execution of our training events, workshops, and academy programs. This role plays an essential...
...responsible to the Nurse Manager and is directly supervised by the RN in the operating rooms to which he/she is assigned.... ...the facilitys policies and procedures; to maintain a safe patient care environment. Maintains and updates surgeons procedure preference...
...Location: Pittsburgh, PA (Hybrid) Type: 6-Month Contract (extension possible) We are hiring a JIRA Administrator / Workflow Engineer to build and optimize JIRA workflows across engineering, operations, support, and quality teams for an innovative company...
...Regional Medical Center in Sidney, Nebraska! We are currently pursuing a skilled and compassionate full-time Registered Nurse to join our PACU team in Surgery. At SRMC, our patients are our number one priority. We aim to provide extraordinary care every single day by...