Title: Customer Service Representative
Location: East Hartford, CT (Onsite 77 Hartland Street)
Schedule: Monday Friday, 8:30 AM 5:00 PM (Weekends Off)
Duration: 6+ Months of Contract to Hire
Positions Available: 5
Job Summary:
We are seeking experienced and motivated Customer Service Representatives to provide exceptional support as the first point of contact for customers. You'll assist with program information, account inquiries, and password reset support for the online consumer portal. This is a great opportunity to join a professional, team-oriented environment with full-time hours, paid training, and strong growth potential.
Key Responsibilities:
Serve as the initial point of contact for inquiries related to customer programs.
Handle inbound calls professionally and resolve customer issues promptly.
Assist consumers with account access, password resets, and general inquiries.
Document all interactions accurately in the call tracking system.
Escalate calls to leadership or other departments as needed.
Provide clear, accurate, and courteous information in compliance with program standards.
Identify trends in consumer questions and recommend process improvements.
Manage difficult conversations with professionalism and empathy.
Meet and exceed performance standards for quality, accuracy, and call volume.
Full-time employment with steady hours
Paid training and career development opportunities
Positive, team-focused work environment
Monday Friday schedule with weekends off
Comprehensive benefits options
Must be 18 years or older .
High School Diploma or GED required; Associate degree or higher preferred.
Minimum 6 months of call center experience , or equivalent customer service experience.
Must type at least 35 WPM and pass a customer service skills assessment.
Strong verbal and written communication skills.
Ability to multitask, problem-solve, and work in a structured environment.
Must pass a criminal background check and drug screening (8-panel standard).
...Description FAMILY HEALTH INTERN Why is this a great job? (From the hiring manager) This is an opportunity to learn about and advance maternal health and healthcare access by immersing yourself in a team committed to making Louisiana a better and healthier place...
...Experience or training available for startup drive thru coffee shop pastries, sandwiches on the busiest street in the city. Located in mid town Baton Rouge across from a large hospital. Starting pay $10 to $13 an hour. Coffee shop manager manage day to day operations...
...make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the...
...Job Description: Medical Sales Representative We are seeking a highly motivated and results-driven individual to join our team as... ...of successful sales experience, preferably in the medical or pharmaceutical industry. 3. Strong interpersonal and communication skills,...
...pioneering person - directed care. Many of our skilled nursing facilities have achieved a 4 or 5-star overall rating from the Centers for Medicare & Medicaid Services. Additionally, we have been awarded as a certified Great Place to Work for three years in a row and Modern...